While the age-old axiom known as the Golden Rule seems like a good principle to live by, the Tulane University School of Medicine’s bookstore manager, Maris V. Hazners, takes his job one step further.
“The golden rule is to do unto others as you would have them do unto you,” Hazners said. “The platinum rule is to treat them as they want to be treated – as they should be treated. I try to go that one step above.”
As manager of the Barnes & Noble College Tulane School of Medicine’s bookstore in New Orleans, Louisiana, Hazners was recently awarded the 2011 Owl Club Spirit of Tulane award for consistently going “above and beyond the call of duty” to help the students he serves.
The Owl Club is the Student Organization for Academic Excellence. Founded in 1921, the Owl Club is a service organization committed to fostering improved relationships between the medical student body and the faculty to achieve continual improvement of medical education. The Spirit Award is the only award voted on by all four classes of the student body.
So, what is Hazners’ management secret? He listens. Communicating the feedback he receives from one year’s students to the next is essential.
“They’ll come to me and say, ‘I heard you know what I need to buy.’ That just makes me feel so good. My part here is to enhance their education by listening to what they need. One flash card might sell better than another because of a useful clinical vignette, for example, and I parrot that information to new students. I guide them through all the different references.”
Hazners had worked at five other Barnes and Noble bookstores before arriving at Tulane in 1991. When he reached the medical school in 2004, he felt it a perfect fit.
“In 2004, when I first started [at the medical bookstore], I’d walk the aisles and they didn’t know me. By the end of 2006, I was on a first-name basis with faculty, staff and students. I had become a full part of the community.”
Read more about the key to Hazners’ success in Wavemakers, Tulane University’s news website.